Refund policy
Refund and Return Policy
Last updated: 15 September 2026
We want your Roadtell dash cam to do its job every time you drive. If something is not right, this policy explains exactly how returns, replacements, warranty claims and refunds work, wherever in the world you are.
1. Return window
You have 30 days from the day you receive your order to request a return. Requests made after that period cannot be accepted, except where your local consumer law gives you a longer right.
2. Return shipping
Returns are free. We cover the cost of shipping the item back to us, so you don't pay anything to return an eligible item.
3. Condition of returned items
To be eligible, an item must be:
- in the same condition you received it, with no physical damage;
- complete, with the mount, cables, charger, memory card (if included) and user manual;
- returned in its original packaging where possible.
You are welcome to install and test your dash cam to see if it works for your car. Adhesive mounts are single-use, so a used adhesive pad does not make a return ineligible. We may refuse a return, or apply a reasonable deduction, if the item comes back damaged, incomplete, or modified.
4. Your footage and your privacy
Before sending a dash cam or memory card back, please copy any footage you want to keep and format the memory card. We do not review or keep recordings, and any card that comes back to us is erased.
5. Damaged, defective or wrong items
If your item arrives damaged, stops recording, does not work as described, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the issue. We will send you a replacement or a full refund, whichever you prefer, at no cost to you.
6. Warranty
Our dash cams are covered by a 12-month limited warranty against manufacturing defects, counted from the date of delivery. If a defect appears during this period, email us with your order number and a description or video of the problem. After checking it with you, we will repair or replace the product. The warranty does not cover damage caused by accidents, water, incorrect installation or wiring, modification, or normal wear of adhesive pads and cables. This warranty is in addition to your statutory rights.
7. How to start a return
- Email us at contact@roadtell.com with your order number and the item you want to return.
- We will reply with the return address and the return shipping instructions.
- Pack the item securely and send it back using the instructions we provide.
Please do not send items back without contacting us first. Returns sent without authorisation, or to the wrong address, cannot be processed.
8. Refunds
Once your return arrives and has been inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take a few extra days for the money to appear in your account.
Shipping on your order is free, so there are no shipping charges to deduct from your refund.
9. Exchanges
The fastest way to get a different model is to return the one you have for a refund and place a new order for the one you want.
10. Items that cannot be returned
- Gift cards.
- Items returned after the return window in section 1.
- Items damaged by misuse, incorrect wiring or modification.
11. Your legal rights
This policy does not affect your statutory rights. If you are a consumer in the European Union or the United Kingdom, you also have the legal right to cancel your order within 14 days of delivery without giving a reason, and a legal guarantee for goods that are faulty or not as described.
12. Contact us
Questions about a return, refund or warranty claim? Email us at contact@roadtell.com and include your order number. We are happy to help.